Human Performance, Root Cause, and Trending is an annual conference that fosters learning and open sharing regarding incident prevention, incident response, and operational learning across the spectrum of member organizations.

HPRCT brings together a variety of practitioners and thought leaders from healthcare, power generation, government, petrochemical, manufacturing, and academic organizations to share best practices, reach across disciplines, and add to the human and organizational performance body of knowledge.

Our goal is a safe and highly reliable world through event prevention and organizational learning. Whether your interest is in manufacturing, healthcare, energy, power generation, or oil & gas, you will find practitioners ready to share information to guide your journey, and inspiration to fuel it.



Important Reminders:

Early Bird Pricing extended until April 15th  (scroll below for the link)



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14 days
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Conference 2017 Registration




Dr. Todd Conklin

Senior Advisor for ORganizational and Safety Culture

Los Alamos National Laboratory

Dr. Todd Conklin has spent 27 years as a Senior Advisor for Organizational and Safety Culture at Los Alamos National Laboratory.  Dr. Conklin has honed his craft in Human Performance at Los Alamos and through his interactions as an international speaker and thought leader in the realm of Operational Learning.  Conklin holds a Ph.D. in Organizational Behavior from the University of New Mexico and has authored several bestselling books, including Pre-Accident Investigations, and Pre-Accident Investigations: Better Questions.  He speaks all over the world to executives, groups, and work teams who are interested in gaining a better understanding of the relationship between the workers in the field and the organization's systems, processes, and programs.

Conklin also hosts the award-winning Pre-Accident Investigation Podcast.

Rob Fisher

President and Director of Operations

Fisher IT, Inc.

Rob Fisher is a  perennial favorite at the HPRCT Conferences.
He is currently the President and Director of Operations for Fisher IT, Inc. a Native-American (Cherokee) owned business. Rob has extensive experience in performing event investigations, designing performance improvement systems, designing and improving corrective action programs, designing and running procedure programs, and educating staff.  He is routinely invited to speak at international, national and regional conferences on safety, procedures, performance improvement, human performance and event investigation.  Fisher IT has most recently been recognized internationally as instrumental in reducing fatalities and serious / life-altering injuries in high hazard industries using human performance and procedure concepts.
Fisher IT, Inc. provides training and consulting services in Human Performance Improvement, Root Cause, Corrective Action Program and Procedures / Programs / Processes for multiple industries. Current projects include US Nuclear, Non-Nuclear power generation and transmission, US Industrial and Petrochemical, Department of Energy and international clients.
Fisher IT, Inc. is known world-wide for the creation of practical application error reduction tools for use from the Senior Leaders to the hands of the field worker.
Rob will be presenting at a General Session and instructing a Workshop
General Session: Using the Essential Leadership Cycle to drive HP
This talk will educate attendees on how leaders can be better prepared and utilized to lead HP and CAP
4-hour Work Shop Thursday June 15th: Advanced Error Reduction in Organizations
This is a Leader Level session on understanding Advanced HP concepts how our understanding of human performance, organizations and errors has improved in the last few years.

Aileen Sullivan


Fleet Performance Improvement

We welcome Aileen as a Featured Speaker this year!

Currently, Aileen Sullivan is Director of Fleet Performance Improvement where she leads the two station Performance Improvement Departments and a Nuclear Support PI Department as well as the Human Performance Program. She is also the Program Owner for Nuclear Safety Culture at Ontario Power Generation.

Aileen has worked in the commercial nuclear power business for over 28 years. She began as a Human Factors Consultant with Ontario Power Generation (OPG) and carried out various roles in safety, human performance and operations. Her career has taken her to 4 countries (Canada, Australia, South Africa and the United Kingdom) where she has been instrumental in using engagement processes to deliver performance improvement across various plants and industries.

After 2 years with the OPG’s Performance Improvement Program, in 2000 Aileen joined the management team at the Darlington Nuclear Power Station in Canada, first as the Radiation Protection Manager and then she began the first Human Performance Program at the station. She was instrumental in the development of the Nuclear Safety Culture assessment process used by OPG as well as the ‘Navigator’ process that focused and aligned the station top to bottom resulting in rapid performance improvement that was awarded the INPO Excellence Award in 2007. She received her Advanced Operations Management Certification in 2006 and was the Manager of the Tritium Removal Facility for 2.5 years.

After 20 years with OPG, Aileen left OPG for an opportunity at British Energy (now EDF Energy) to improve human performance and nuclear safety culture (referred to as Nuclear Professionalism). As Fleet Manager she engages with leaders and a team of NP Leads from the 8 nuclear stations and the centre to implement improvements that reduce errors and prevent events due to human and organizational factors driving continuous improvement in all areas. She then took on the role of the Senior Advisor to the CNO where she focused on the integration of human performance in 3 NPPs in the UK to drive improvement performance.

Aileen received her Masters in Human Factors from the University of Nottingham and her Certification as a Professional Ergonomist in 1995. She has also received her Human Performance Certificate from the University of Idaho and worked with the National Skills Academy Nuclear and Cogent in the UK to develop UK’s first Certification of Human Performance Specialists and national training standards for human performance. Having lived and worked in 4 countries and worked at or visited at least 25 different power stations in 8 countries, Aileen has learned how to integrate human performance and safety culture to drive business improvements in a number of different high risk environments.

Aileen lives in Whitby, Ontario with her partner Rob. She enjoys photography, reading, travel and her Cottage where she enjoys the sunshine and blue sky of the Canadian summer. She enjoys skiing and golfing.

Aileen will be presenting at General Session

General Session: Integrating human performance into the business so it is not seen as a ‘bolt on’ to deliver sustainable business results

She will demonstrate how the integration of human performance, performance improvement and trending into the business can improve and sustain business results.

Chris Eckert


Sologic, LLC

We welcome Chris as a first-time General Session Speaker this year!
Chris is the President of Sologic, LLC where he is responsible for managing the operations of Sologic, LLC and Artemis Investigations.
Chris has established RCA programs in a wide variety of industries and has facilitated hundreds of investigations ranging from minor injury to catastrophic failure. He has been an RCA practitioner since 1992 and a certified RCA instructor since 1999.
Prior to forming Sologic in 2011, Chris was the President of Apollo Associated services from 2002 to 2011. Chris spent the first 10 years of his career with Dow Chemical in manufacturing, design engineering and reliability, and he spent the next 4 years with Rohm and Haas as the corporate reliability engineer where responsibilities included implementation of reliability improvement programs at site and enterprise levels.

B.S. Mechanical Engineering from Rose-Hulman Institute of Technology
Registered Professional Engineer; Michigan
Certified Maintenance and Reliability Professional
Chris's General Session presentation is titled:  RCA and Big Data—The Potential Future State of Problem Solving?
Chris will explore where/how big data may change the way problems are solved in the future and to weigh both the risks and benefits.

Bob Latino


Reliability Center, Inc.

Bob was a favored speaker in Colorado Springs last year.  We welcome him back this year!
Bob Latino is CEO of Reliability Center, Inc. (RCI), out Hopewell, VA.
In 1972, RCI was originally established as an R&D Reliability Engineering arm of Allied Chemical Corporation (more commonly known as Honeywell today). RCI spun off as an independent company in 1985 and has since been applying their field-proven Reliability principles in over 25 countries around the world. Bob has been a practitioner of these principles for over 32 years.
He has authored or co-authored five (5) texts on Reliability, Error Reduction and/or RCA, as applied in manufacturing and acute care hospitals. Bob has trained tens of thousands of students in RCI’s PROACT® methodology.  Bob holds a B.S. Degree in Business Management from Virginia Commonwealth University.

Title of Presentation:  What is Wrong with Root Cause Analysis?

Here's an interesting excerpt from his abstract:  "My biggest take away from my first exposure to HPRCT last year was that the HPI field apparently does not put a great deal of stock into the concept of 'RCA'. They do not see it as value-added. I thought to myself, 'how can that be, these are such experienced and educated people, how can they not see the value?’ I thought, 'What am I missing here?'"  Bob will be answering his own question in his presentation.

Helene E. Harding

Vice President-Gulf Coast Business Unit


We welcome Helene as a first-time General Session Speaker this year!

Helene E. Harding is Vice President, Gulf Coast Business Unit, for ConocoPhillips.

Helene began her career with ARCO in 1982 and worked as a reservoir engineer in South Texas and a facility engineer in the Gulf of Mexico. During the 1990s’ she held various roles with ARCO International, including finance director for the former Soviet Union and engineering manager for Worldwide New Ventures. Following BPs’ acquisition of ARCO in 2000, she became Asset Manager, Western Gulf of Mexico Shelf. Helene joined Conoco in 2001 as South Texas Asset Manager.

In 2002, following the ConocoPhillips merger, Helene was named General Manager of the Gulf Coast Business Unit. In June 2005, she was named General Manager, Subsurface Technology.

Helene became Vice President, North Slope Operations and Development for ConocoPhillips Alaska in January 2008. She was appointed to her current position in August 2011. She was selected as a “Women Worth Watching in 2013” by Profiles in Diversity Journal and in 2015 she was named one of the "Women in Energy" by Houston Business Journal.


Helene received her Bachelor of Science degree in Chemical Engineering in 1982. She graduated Summa Cum Laude from Texas A&M University, College Station, Texas.

Title of Presentation: Benefits of Human Performance Principles in Oil and Gas Operations – An Executive Perspective

Helene will help the audience appreciate the benefits of applying HP principles to a workforce performing Oil and Gas Operations from an executive perspective.

Jeff White

Human Performance Coordinator

Southern Company Services

We welcome Jeff as a General Session speaker this year!
Jeff is the Human Performance Coordinator for Southern Company Services.
He began his career with Alabama Power in 1978 as a helper and progressed to journeyman lineman. Jeff left the line crew in 1991 after receiving a B.S. in Business from Troy University.  During his 39 years with Southern Company he has held positions as Engineering & Construction Supervisor, District Construction Supervisor, and Manager of Safety & Skills Training prior to accepting his current role.
Jeff's General Session presentation is titled:
Fix the Worker versus Fix the System
Jeff will first give a short review of the Human Performance Principle: Accidents and Operational incidents can be prevented by understanding mistakes and learning from them.  Then he will briefly explain three actual unwanted events, contrasting the difference between focusing on the worker versus focusing on the system, ending with the conclusion that attempting to fix the worker actually fixes nothing.

Dr. Thomas Diller

Executive Director

University of North Texas Health Sciences Center Institute for Patient Safety

We welcome Dr. Diller to this year's HPRCT, and look forward to his General Session co-presentation with Rey Gonzalez!
Thomas Diller, MD, is an experienced physician executive and expert in High Reliability Organizations with published works on Human Factors Analysis. He has over 21 years of progressively increasing responsibilities in medical management.
Currently, he is the Executive Director of the University of North Texas Health Sciences Center Institute for Patient Safety.  In this role he works with the University in partnership with provider partners in the North Texas region to improve patient safety through education and research.

Dr. Diller holds a Masters of Medical Management degree, is a Certified Physician Executive, is certified in Medical Quality and is black belt trained in lean six sigma and change management.  Additionally, he is a Board-Certified Internist with over 20 years of clinical practice experience in internal, occupational and preventive, and emergency medicine. He has published several research papers on quality and patient safety topics and serves on the Editorial Board for The American Journal of Medical Quality.

As mentioned above, Dr. Diller will be a General Session Co-Presenter with Rey Gonzalez and will present:

A Glowing Resemblance – A Compare and Contrast of Medical and Nuclear Performance Improvement Initiatives  

Rey Gonzalez


HOPE Consulting LL

Rey is a perennial favorite at our HPRCT meetings, and will be a General Session speaker this year also.  Welcome back Rey!

Rey is Owner/President of HOPE Consulting LL.

Rey has spent most his professional life working to improve safety, efficiency and profitability through the enhancement of human performance.

Rey has done so with a keen focus on improving coaching and mentoring as well as helping management and workers understand how to use the Human Performance Tools in a manner to most effectively minimize their potential for making mistakes on the job, as well as in helping supervisors and managers become excellent coaches and role models of desired behaviors. Rey helps management understand their role and responsibilities with providing a strong organization with effective defenses in place to minimize mistakes and eliminate undesirable events.

Rey is a power plant professional with 37 years of diversified technical and organizational experience in the areas of operations, training, quality assurance, work management and performance improvement including; Cause Analysis (the Corrective Action Program), Self-Assessment, and Human Performance (HU).

Of note are Rey's contributions in his development of (1) Coaching to Enhance Performance®, an approach to coaching that has received tremendous results (and rave reviews for its effectiveness) within the US commercial nuclear and non-nuclear electrical industries; (2) Trigger Training™ which is a first of its kind training in human error reduction; and (3) Executive level mentoring to enhance leader behaviors and coaching skills for culture transformation in performance and safety improvement.

Rey's General Session will be co-presented with Dr. Thomas Diller (see following), and it titled:

A Glowing Resemblance – A Compare and Contrast of Medical and Nuclear Performance Improvement Initiatives  

Rey and Dr. Diller will frame the problem with patient safety and root cause analysis in healthcare and describe an approach (HFACS) for improvement.  They will also review similarities and compare Nuclear Industry Organizational Factors and Safety Culture in root cause analysis and introduce next steps for a proactive approach to shaping behaviors.


Important Dates

May 1st: Speakers must submit their PDF Presentations

May 19th: Discounts for HPRCT Hotel Registration and Conference expires



Mary Webb